It doesn’t happen often, but occasionally, a provider may send you an invoice for more than you actually owe. This is called a “balance bill”. Fortunately, there is an easy way to make sure this isn’t happening to you!
When NEBA processes a claim for you, an Explanation of Benefits (EOB) is mailed to your home address. This document tells you exactly what you owe to your provider after NEBA has processed your claim and applied your UltraCare benefits.
If you have received an invoice from your doctor and you are not sure if the amount you are being billed is correct, you can compare it to your EOB. If the amount is different, contact your Care Connect team. If you need help determining if it’s correct, use the form below to send it to your Care Connect team. We will check it against your EOB and let you know! If it turns out that your provider is billing you more than they should, your team will help you get it resolved.
In connection with your new UltraCare benefit design, HST provides a dedicated resource center called the Patient Advocacy Center (PAC). The PAC has all the tools and resources they need to resolve your balance billing issues. Your Care Connect team will work with the PAC so you won’t have to worry! We’ll keep you informed every step of the way with regular updates.
To submit an invoice or balance bill, fill out the form below. Fields marked with an asterisk (*) are required. Use the “Browse” buttons to select your file/picture for upload. This will open your camera if you are visiting this page from a mobile device that has a camera. Once you have attached the files you wish to upload, click the “Submit” button to complete your submission.You may send files up to 18 MB in size, in the following formats:
Image Formats: JPEG, JPG, GIF, PNG, BMP
Portable Document Format (PDF)